Booking & Cancellation Policy

Refund & Cancellation Policy

Last Updated: 18/11/2025

This Refund & Cancellation Policy (“Policy”) applies to all tours, retreats, experiences, reservations and travel-related services provided by Freespirits Travel.

  1. Scope of Services

Freespirits Travel provides tourism, travel planning, retreats, accommodation arrangements, guided experiences and curated journeys. As our services are experience-based rather than physical products, standard e-commerce return policies do not apply.

  1. Cancellation & Refund Terms

2.1 Within 24 Hours of Booking

Cancellations requested within 24 hours after booking are eligible for a 100% full refund.

  1. Refund Policy by Travel Date

3.1 7+ Days Before Departure

• 100% refund
• No cancellation fee applies

3.2 3–7 Days Before Departure

• 50% refund
• Remaining amount covers operational and supplier costs

3.3 0–3 Days Before Departure

• No refund available

3.4 No-Show

Failure to attend the tour or service is non-refundable.

  1. Cancellations by Freespirits Travel

A full refund will be provided in cases such as:

• Severe weather conditions
• Operational or supplier issues
• Safety concerns
• Insufficient participation
• Government or legal restrictions

  1. Payment & Refund Process

All payments are securely processed via iyzico.

Freespirits Travel does not store or access customer card information.

Approved refunds may take up to 10 business days depending on bank processing times.

  1. Rescheduling

6.1 7+ Days Before Departure

• Free date change subject to availability

6.2 3–7 Days Before Departure

• Additional fees or price differences may apply

6.3 0–3 Days Before Departure

• Changes are generally not possible

  1. Third-Party Suppliers & Custom Services

Flights, hotel bookings, retreat programs and third-party supplier services may be subject to separate cancellation policies.

Some services may be non-refundable depending on supplier conditions.

  1. Partial Usage

No refund will be issued for partially used services, early departures or unused portions of the experience.

  1. Exceptional Circumstances

Special consideration may be provided in documented cases such as:

• Medical emergencies
• Flight cancellations
• Natural disasters
• Serious accidents or injuries

  1. Refund Requests

Refund requests must be submitted in writing to:

info@wordpress-production-ac3c.up.railway.app

Please include:

• Full name
• Reservation number
• Travel date
• Reason for cancellation
• Supporting documents if applicable

  1. Gift Cards & Promotions

• Gift cards are non-refundable
• Promotional discounts are calculated based on discounted prices
• Vouchers are non-cashable

  1. Data Protection

Personal information used during refund processes is handled in accordance with KVKK and GDPR regulations.

  1. Contact

Freespirits Travel
info@wordpress-production-ac3c.up.railway.app
+90 555 385 35 56
Istanbul, Turkey

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